Shipping policy
Riosoc Shipping Policy
At Riosoc, we ensure that our high-performance mobility equipment reaches you safely and efficiently.
1. Order Processing (Handling Time)
- Order Cut-off Time: 5:00 PM (EST), Monday – Friday
- Handling Time: 1–2 business days
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Rates & Delivery Estimates
| Destination | Estimated Delivery | Shipping Cost |
|---|---|---|
| Continental U.S. | 2–5 Business Days | FREE |
| Canada | 6–8 Business Days | FREE |
| Select EU Regions | 6–9 Business Days | Calculated at Checkout |
3. Trusted Carriers We partner with FedEx and YunExpress to ensure safe delivery of your heavy-load equipment. Once your order ships, you will receive a tracking number via email.
4. Important Notes
- Address Accuracy: Please double-check your shipping address at checkout. We cannot redirect packages once they are in transit.
- Signature Required: Due to the high value of our products, a signature may be required upon delivery.
- Lost or Damaged Shipments: If your package arrives damaged or is lost in transit, please contact us immediately at service@riosoc.com.
Need Help? Contact us at service@riosoc.com or call +1-888-968-7197 (Mon–Fri, 9AM–6PM ET).