Return & Refund Policy

Riosoc offers a 7-day return policy from the date you receive your order for products purchased directly from our official website.

To initiate a return, please contact our customer support team at service@riosoc.com. Provide your order information, product serial number, reason for return, and photos or videos showing the defect. Please do not send any items back to us before submitting a return request.

Return Eligibility:

Returns can be made within 7 days of receipt, under the following conditions:

  • The item was received damaged or defective (must be reported within 24 hours of delivery).
  • The item is unused, in its original packaging, and in a resellable condition.

Items not eligible for return:

  • Products that have been used or show signs of misuse or intentional damage.
  • Physical damage reported after 24 hours of receipt.
  • Damage caused by power surges, water contact, or improper use.
  • Items returned 7 or more days after delivery.
  • Clearance, promotional, or custom-made products.

1. Returns:

We believe you will love your new Riosoc product. However, if for any reason you're not satisfied, Riosoc offers a 7-day return policy for products purchased directly from our website. Please note the following when returning Riosoc products:

  • Riosoc will cover return shipping costs for products that are defective, shipped late, or damaged in transit. For all other return reasons, return shipping costs and restocking fees will be deducted from the refund amount.
  • To avoid issues with returns, we recommend keeping the original packaging for at least 7 days.
  • Once Riosoc receives the returned item, refunds will be processed within 10 business days. The refund will be issued via your original payment method. Please note, the refund may take some time to appear on your bank account or credit card statement. If you do not receive the refund within this time, please check your credit card transaction or bank account. For credit card refunds, please allow 7-10 business days for the credit to appear on your card statement. If you still do not see the refund, please contact your bank or credit card company to confirm the refund. If you've done this and still haven't received the refund, please contact us at service@riosoc.com.

2. Exchanges and Warranty Replacements:

Riosoc stands behind the quality of our products and provides warranty service for any defects within the warranty period. If your product has a defect within the warranty period, please contact our customer support team at service@riosoc.com with the following information:

  • Order number or proof of purchase
  • Product serial number
  • Clear photos or videos showing the defect

Our team will assist with troubleshooting the issue and will arrange for repairs, replacements, or returns if the product is eligible.

If the defective product needs to be sent to us for repair, replacement, or return under warranty, Riosoc will cover the shipping costs for verified defective products. However, if the customer claims a defect but our technicians find the product is functioning properly, the customer will be responsible for return shipping and restocking fees.

Unless a new shipping address is provided, repaired products or non-repairable replacements will be shipped to the original order address. The repair/replacement process typically takes up to 5 business days. Shipping for verified defective product repairs or replacements will be covered by Riosoc.

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