Return & Refund Policy

At Riosoc, we stand behind the quality of our equipment. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

2. Return Process

To initiate a return, please contact our support team at service@riosoc.com. Please provide:

• Order Number
• Product Serial Number
• Reason for return and supporting photos/videos.
• Note: Items sent back to us without first requesting a return will not be accepted.

3. Shipping Costs & Fees

• Defective or Damaged Items: If the product is defective, damaged in transit, or we shipped the wrong item, Riosoc will cover all return shipping costs.
• Customer Remorse: For returns due to a change of mind or incorrect selection, the customer is responsible for the return shipping fees and a 15% restocking fee to cover inspection and repackaging.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

5. Exchanges & Warranty

For issues arising after the 30-day return window, please refer to our Warranty Policy. We provide comprehensive support for repairs and replacements for verified manufacturing defects.