🚚 Shipping Information

At Riosoc, we are committed to providing fast, reliable, and transparent shipping services. We currently offer free door-to-door delivery to several major regions worldwide.

1. Shipping Destinations & Free Shipping Policy

🇺🇸 United States (Excluding Remote Island Territories)

  • Coverage: All 50 states
    Excludes remote islands and U.S. territories (e.g. Guam, American Samoa, etc.)
  • Estimated Delivery Time: 3–7 business days
  • Carrier: FedEx
  • Shipping Fee: Free

⚠️ If your address is located in a remote area, please contact us before placing your order to confirm delivery availability.

Shipping time overview map showing estimated delivery times across different U.S. states. Each state is color-coded to indicate the number of days required for shipping based on location. This map helps customers easily understand the shipping times to various regions.

🇨🇦 Canada

  • Estimated Delivery Time: 3–6 business days
  • Carrier: FedEx, UPS, or similar
  • Shipping Fee: Free

🇪🇺 European Union (Including Austria, Germany, France, etc.)

  • Coverage: All EU member countries
  • Estimated Delivery Time: 6–10 business days (depending on destination)
  • Carrier: Automatically selected based on your location (e.g. DHL, UPS, PostNL)
  • Service Type: Door-to-door delivery
  • Shipping Fee: Free

🏠 Your package will be delivered directly to your address — no customs pickup required.

🌍 Other Countries or Regions

If your country is not listed above, please contact us and we will do our best to arrange a custom shipping solution for you.

2. Customs Duties & Import Taxes

For EU and all non-U.S. international orders, please note the following:

  • Our international shipments are typically delivered through door-to-door services, with no need to visit customs offices in person.
  • Depending on your country’s regulations, customs duties, VAT, or other import fees may apply when the package enters your country.
  • These charges (if any) are the responsibility of the recipient, and will be collected by the local customs authority or courier at the time of delivery.
  • If you wish to estimate potential fees in advance, we recommend consulting your local customs office before ordering.

✅ We work hard to optimize our customs documentation, and most EU customers receive their packages without additional charges. If you encounter any issues during delivery, please reach out to the Riosoc support team.

3. Order Processing & Tracking

  • All orders are processed and shipped within 1–2 business days after payment is confirmed.
  • A tracking number will be emailed to you once your package has shipped, so you can monitor its progress in real time.
  • A signature may be required upon delivery. If a third party signs for your package, Riosoc is not liable for loss or damage.

4. Frequently Asked Questions (FAQ)

Q: Do you ship to Austria/Germany/France?
A: Yes, we ship to all EU countries with free door-to-door delivery.

Q: Will I have to pay customs fees in the EU?
A: In most cases, no. However, depending on your country’s import policies, VAT or duties may apply. If so, the courier will notify you before delivery.

Q: Is shipping free?
A: Yes, we currently offer free shipping to the U.S., Canada, and all EU countries.

Q: My country isn't listed — can I still place an order?
A: Please contact us and we’ll do our best to arrange a custom delivery option.

Q: Will I receive tracking information?
A: Yes. Once your order is shipped, you’ll receive an email with a tracking number.

💬 Need Help?

For any questions regarding shipping, delivery time, customs, or your order status, please don’t hesitate to reach out to our team via the Contact Us page. We're happy to assist you.

Contact form