Riosoc Shipping Policy

At Riosoc, we are committed to ensuring your order reaches you in a safe, timely, and professional manner. Please read the following shipping policy carefully before placing your order.

1. Delivery of Products

All orders are shipped from Riosoc-owned or authorized third-party warehouses, stores, or fulfillment centers. Our standard processing and delivery timeline is typically 4 to 8 business days, depending on your location and selected delivery service.

  • A signature may be required upon delivery. Riosoc is not liable for packages signed for by any individual other than the named recipient at the provided shipping address.
  • Orders are fulfilled based on the shipping information entered at checkout. Riosoc cannot be held responsible for delivery issues resulting from incorrect or incomplete addresses.
  • Once a package is marked as delivered, Riosoc assumes no liability for loss, damage, or theft that occurs thereafter.

2. Reporting Damages or Missing Items

If your order arrives with missing, incorrect, or damaged items, please notify our customer support team within 1 business day of delivery:

  • Submit a claim via the Contact Us page on our official website.
  • For missing items, the issue should be noted and signed for on the proof of delivery (POD) presented by the courier.

3. Discrepancies in Delivery Status

If your tracking status shows “Delivered” but you have not received your package, please inform us within 24 hours of the status update. We regret that we are unable to investigate or honor such claims beyond this period.

4. Shipping Charges

Shipping and handling fees may vary depending on the nature of the product, packaging dimensions, order value, and destination.

  • All applicable charges (if any) will be clearly displayed during the checkout process.
  • Riosoc currently offers free shipping to select regions, and this will be clearly indicated before you complete your order.

5. Force Majeure

Riosoc shall not be held responsible for any shipping delays caused by events beyond our control, including but not limited to natural disasters, customs clearance issues, strikes, carrier delays, or global disruptions.

6. Contact Us

For any shipping-related questions or concerns, please don’t hesitate to contact our team through the Contact Us page. We’re here to assist you.

🔒 Riosoc reserves the right to update this policy at any time without prior notice.

Contact form